The Current State of Knowledge Management in Dubai’s Public Sector Organizations: Assessment and Recommendations

Abstract

This policy brief examines the current state of knowledge management (KM) in Dubai’s public sector. First, it identifies the implications of recent employment trends on how the skills and knowledge of an increasingly mobile workforce can be captured and documented to serve organizational goals. Second, since KM is a protective mechanism for preserving and retaining the knowledge and know-how of employees, the brief evaluates the source of organizational knowledge and the techniques used in government entities to obtain, capture, share, and store staff knowledge. Finally, it provides recommendations to policy makers and managers of KM departments to help them in their pursuit for more systematic and efficient approaches to KM.